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On this page you will find the answers to the most common questions and information you need about the operation of the Chameleon SRL site. If you do not find the answer you are looking for or have other questions, you can contact our Customer Service .

Finding a product on the Chameleon S.R.L. it’s simple and intuitive. In the Home you will find quick links for the main products, and from the menu you can easily reach the Shop section and the individual pages, where you can find information on each individual product.

If you have found the product you are interested in, just click on the “Add to cart” button. This action is not binding and does not determine the order. By clicking on “Proceed to checkout” you will access your cart and you can add other items (“Continue shopping”), empty the cart or proceed by clicking on the “Proceed to checkout” button. At this point you can log in with your credentials, if you are registered, or register on our site, filling in the forms with your data. Finally, choose the ancillary delivery services and confirm the order by clicking on the button relating to the chosen payment method.

You can choose between different payment methods. For all related information visit the “Payment Methods” section of the Conditions of Sale.

Once you have registered, you will be able to access the reserved area “My orders”. In this area, you will be able to view your order and the status of your order.

If you have placed an order but intend to cancel it, simply contact our Customer Service promptly. We will take care of canceling your order without any problems.

For all related information visit the Shipping page.

We recommend that you indicate a shipping address where you can be easily found. If no one is present at the time of delivery, the courier will leave a notice of passage and will make a second attempt. In the event of a negative outcome, the goods will remain in stock in the nearest branch. For all related information visit the Shipping page.

If you are no longer interested in the product or the product does not meet your needs, you can use the right of withdrawal. For all related information visit the Warranty and Returns page.

It could happen that the product is damaged during the transport phase. If you receive the product with damaged packaging, we recommend that you accept the goods with a successful check, putting “Goods with visibly damaged packaging” as a motivation on the courier’s systems. Then just contact our Customer Service, who will open a damage case for the replacement of the goods. It could also happen that the purchased product is defective. In this case, just contact our Customer Service attaching photographic documentation of the defective goods. Once the non-compliant state of the product has been ascertained, we will replace the goods.

The personal data you have provided to us by filling in the registration form or in any other way are subject to the provisions of decree law n ° 196/2003 of 30.06.2003 relating to the processing of personal data and may be used by Chameleon SRL. For more information visit the Terms of Sale page.

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